Service commitment

Wenlida adheres to the corporate principle of "customer-centric", is a trustworthy friend of customers, fully implements the "100-point customer satisfaction project", and strives to create a good win-win situation.

  • 24-hour response mechanism24-hour response mechanism

    It is guaranteed to rush to the scene within 24 hours after receiving the customer's fault call, solve the problem within 48 hours, provide technical support in the shortest time, and reduce the loss of customers due to equipment problems.

    24-hour after-sales professional engineer acceptance hotline:

    400 8876 303

  • Comprehensive careComprehensive care

    Life-long maintenance, comprehensive care for the interests of customers, and prepare spare parts library for customers to use within 15 years;

    Regular return visits to inquire about equipment operation status and provide professional equipment maintenance, repair and operation suggestions;

  • Consultative team follow up throughout the processConsultative team follow up throughout the process

    A project team composed of on-site engineers and commissioning engineers and technicians provides free consultancy services throughout the process. Before the equipment arrives, the team arrives at the site to negotiate the installation and commissioning plan, and start to arrange implementation; after the equipment is in place, the project team inspects the equipment as soon as possible, and starts installation, commissioning, commissioning and testing; after the commissioning is successful, it will be submitted in the form of a written report The test report will be withdrawn after being approved by the customer.

  • 100% value-added services100% value-added services

    The project expert team provides professional equipment maintenance training: one-to-one guidance and on-site practice, including working principles, performance, and functions; installation, commissioning and testing; fault cause analysis and troubleshooting; equipment operation and maintenance.

    Regular inspections by the expert team: The operating equipment is inspected every six months, and the software and hardware of the equipment are updated and improved according to customer opinions.

    Warranty extension service: If the component is damaged and repaired, the warranty period of the component is recalculated. If the damage accumulates more than 10 times, you will enjoy a free lifetime warranty. Please refer to the contract for details.